Support
FAQ & Help
Answers to the questions we hear most. Can't find what you're looking for? Reach out and we'll get back to you within 24 hours.
Orders & Delivery
How long does delivery take?
UK orders are usually delivered within 2-4 working days. You will receive a confirmation with tracking as soon as your order is dispatched.
Do you deliver across the UK?
Yes, we deliver to addresses throughout the UK. Delivery options and costs are shown at checkout before you pay.
Can I track my order?
Yes. Once your watch is dispatched we will email you a tracking number so you can follow it to your door. If you would prefer updates on WhatsApp, message us on +44 7460 022492.
What if my watch arrives damaged?
Every watch is inspected and carefully packed before it leaves us, but if something goes wrong in transit, contact us within 48 hours of delivery with a photo of the watch and its packaging and we will arrange a replacement or refund.
Product & Authenticity
Are Wrist Lab watches authentic?
Yes. Every timepiece we sell is genuine and sourced from vetted suppliers, and nothing leaves us without being inspected and tested by hand first.
What warranty comes with my watch?
All Wrist Lab watches include a 2-year warranty covering manufacturing defects in the movement, case and clasp. Normal wear and tear, water damage caused by misuse, and accidental damage are not covered. This is in addition to your statutory rights under UK consumer law.
Are the watches water resistant?
Water resistance varies by model, and the exact rating is listed on each product page. As a general rule, avoid wearing any watch in the shower, a hot tub or the sea unless its rating specifically allows it.
How do I choose the right size or strap?
Case sizes are listed on every product page. If you are between sizes or unsure what will suit your wrist, message us on WhatsApp at +44 7460 022492 with a quick photo and we will help you choose.
Returns & Exchanges
What is your returns policy?
You can return an unworn watch in its original packaging within 14 days of delivery for a full refund, in line with your rights under UK consumer law. See our full Refund Policy for details.
Can I exchange my watch for a different model?
Yes. As long as the watch is unworn and returned within 14 days, we are happy to exchange it for another model. Any difference in price is settled at the time of the exchange.
Payments & Support
What payment methods do you accept?
We accept all major debit and credit cards. Every available payment option is shown at checkout, and all transactions are processed securely.
How can I get in touch?
The quickest way to reach us is on WhatsApp at +44 7460 022492 and we usually reply within 24 hours. You can also send us a message through our contact page.