Privacy Policy

Your privacy matters to us. This policy explains what information we collect when you visit or shop with Wrist Lab, how we use it, and the choices you have.

Information We Collect

When you browse our site or place an order, we may collect:

• Contact details — name, email, phone number, and delivery address
• Order information — items purchased, order value, and payment method used
• Account details, if you create one — including order history and saved addresses
• Basic technical data — device type, browser, and pages you visit, collected automatically to help the site run smoothly

We don't collect or store your full card details — payments are handled securely by our payment processor.

How We Use Your Information

• To process and deliver your orders
• To communicate with you about your order, warranty, or an enquiry you've raised
• To send updates or offers, only if you've opted in to receive them — you can unsubscribe at any time
• To improve our site, products, and customer experience
• To meet our legal and tax obligations

Cookies

Our site uses cookies to remember your cart, keep you signed in, and understand how customers use the site. You can control or disable cookies through your browser settings, though some parts of the site may not work as well without them.

Sharing Your Information

We don't sell your personal information. We share it only where necessary to run our business, including with:

• Courier and delivery partners, to get your order to you
• Payment processors, to securely handle transactions
• Service providers who help us run our website, such as hosting and email tools

These partners only receive the information they need to do their job and aren't permitted to use it for anything else.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse, including secure checkout through our ecommerce platform. No online system is completely risk-free, but we treat your data with care.

Your Rights

You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us at info@wristlab.com. If you've subscribed to marketing emails, you can also unsubscribe using the link in any email we send.

Changes to This Policy

We may update this policy occasionally as our practices or the law change. Any updates will be posted on this page.

Contact Us

If you have questions about how we handle your information, reach us at info@wristlab.com, call 0311-1333378, or visit us at 24-Gulberg Plaza, Liberty Round About, Lahore.